Emergency Referral

In England approximately 40% of all emergency admissions that go into hospitals get there via urgent and emergency referrals (NHS England 2013). These patients are often admitted with insufficient information even though they were seen by a clinician or healthcare professional on referral. With having no end to end connectivity, letters often gets misplaced or lost and clinical staff are put at professional risk.

Emergency referral is a service of the ETPIER™ Application Suite.


To enable a clinician to make an emergency referral for the patient’s with all of the essential information needed by the receiving clinician and the team. For example the presenting conditions, reason for referral, medical history, demographics, special instructions, etc. Then to make the referral information immediately available to the next point of care in the patient’s journey.

Improved Outcomes for Citizens

  • Reduced dependencies on patient and carers to hand deliver letters
  • Faster treatment by having informed clinicians and healthcare professionals delivering care 
  • Improve experience for patients with reduced occurrence of repetitions to staff 
  • Reduced errors, accidents and incidents with patients who are unable to answer questions
  • Save lives



  • Simple and easy to use interface
  • No duplication of effort
  • Interoperability with the originating and receiving electronic patient record systems
  • Accessible from anywhere
  • Complete audit trail
  • An opportunity for organisations to be able to measure and monitor service usage more efficiently.